Refunds & Cancellation

Last updated 11 September 2026

How to cancel a subscription, what happens to one-off purchases such as a single advert, and your statutory rights.

1. Subscriptions

• You can cancel a monthly plan at any time from the employer portal (Billing & plan → Cancel) or by emailing us.
• Cancelling stops the next payment. Your plan stays active until the end of the period you have already paid for, and then reverts to the free plan.
• We do not normally refund a period that has already started, because the service was available to you throughout it.
• If you are charged in error, or the service was unavailable for a significant part of a paid period, contact us and we will put it right — including a refund where that is the fair outcome.

2. One-off purchases

• A single advert runs for 30 days once it is published. If you buy one and the advert is not published, you can ask for a refund within 14 days.
• Once an advert is live and visible to applicants, the purchase is not refundable — the exposure you paid for has started.
• Boosts and extra verification checks are not refundable once applied, but an unused extra seat or verification credit stays on your account.
• If you were charged twice for the same thing, tell us and we will refund the duplicate.

3. Statutory rights

Nothing in this policy affects your statutory rights. Consumers in the UK and the EU normally have 14 days to cancel a distance purchase; because a subscription is a digital service that starts immediately, you are asked to acknowledge that the service begins at once, and we still refund unused prepaid periods if you cancel within that window.

Employers buying on behalf of a business are not consumers, so consumer cancellation rules do not apply to their purchases — but we apply the policy above to everyone as a matter of good practice.

4. How to ask

Email info@nexoraa.co.uk with the organisation name, the invoice or receipt number and what you would like us to do. We aim to reply within two working days, and refunds are returned to the original payment method by our payment provider.